Terms & Conditions
Ordering Online with us is safe and secure! We use a highly sophisticated 256 bit SSL encryption coding. This online system is 100% secure. We want you to feel comfortable using your credit card to conduct commerce on our site.
We accept Visa, MasterCard, Discover and American Express credit cards only. We are unable to accept persoanl or buisness debit cards because our merchant bank, Wells Fargo, cannot link to debit accounts bank balances via the internet. If you use a debit card that is also a Visa or MasterCard, it depends on your bank settings whether Wells Fargo will recognize it as a credit card.
Return / Refund Policy
Every item we sell has an unconditional guarantee. If you are not satisfied with our products for any reason, we will refund your purchase or offer a store credit. Based on Banking Regulations, we will refund your full purchase price within 45 days of purchase. Thereafter we will offer a store credit in the full amount of your purchase for one year after the purchase date. Please email contact us at CustomerService@Keys-Soap.com, use the Contact Us button to the left of this message on the Keys Store page or call 877.878.4082 or 310.954.0763 from 9:00am-5:00pm EST. Monday through Friday. Please leave a message with your full name and phone number. Please also tell us a good time to call you and your time zone.
Shipping charges are calculated based on the total weight of the package. The products that are ordered are automatically weight set and this information is sent to the carrier. They respond back with actual shipping rates and these appear as the actual shipping charge. Sometimes internet communication is slower during peak hours of use and delays sometimes occur.
We do not markup shipping nor charge handling fees. The times quoted for shipping are the actual transport times quoted by the carrier and not times from the moment you place an order. We make every effort to ship orders out within 48 hours Monday through Friday. Orders received by 10am eastern time usually ship the next business day. Often events, articles and other recognition of our products will cause order surges and we can get behind. We are sorry for this and we handle orders on a first in-first out basis.
From time-to-time we will offer shipping specials that can be discontinued without notice.